green energy uk buy combined heat and power from a tomato grower in Hertfordshire
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Frequently Asked Questions
We realise that you may have questions about the company or about signing up - so we have prepared the following list of questions we've been asked before.
If your question isn't answered here then please email us help@greenenergyuk.com or call us on 0800 783 8851 and we will answer your question.
Q.How easy is it to switch to green energy uk?
Switching over to green energy uk couldn't be easier! Just fill in the forms on our website or by downloading the forms here on How to switch and answer a few simple questions. We will arrange the rest. No wiring or modification of your existing equipment is necessary. We use the National Grid to distribute electricity to your home or business along existing cables. All we need from you is a meter reading on the switchover date.
Q.How does electricity get to my home?
Electricity is delivered through the National Grid, from wherever it is generated. Your green energy is not supplied directly to your home but is fed into the National Grid, replacing traditional (brown) energy. When you switch to green energy uk, we will buy renewable electricity on your behalf. As more people opt to buy green energy, the supply of clean renewable energy available on the National Grid increases and the demand for fossil fuel electricity diminishes. Distribution via the National Grid ensures that we can offer the same guarantee of uninterrupted supply, and that the reliability and quality of your electricity remains constant, as regulated by OFGEM (Office of Gas and Electricity Markets). Our electricity is supplied through our licence provider Opus Energy. They are an established supplier licensed by OFGEM with proven systems that uses your existing wires and meters.
Q.Can you buy enough Green Electricity?
At the moment yes, but as demand increases, then more green generators need to be built. There is insufficient investment being made at the moment, hence our desire to invest a proportion of our earnings to help build this clean and green future energy.
Q.What does green energy uk do to look after me, once I am a customer?
If you have any problems or concerns relating to your supply of electricity or the service you are receiving we would be pleased to hear from you. Tel: 0800 783 8851 As with all Electricity Suppliers, including the Regional Electricity companies, we are regulated by OFGEM a government body which monitors the industry to insure high standards of service are maintained.
Q.How does your pricing work?!
All electricity usage is charged by the kilowatt-hour, or unit, plus a standing charge to 'distribute' electricity to your home. Making price comparisons can be difficult and confusing. We have tried to make it simple and transparent. Tariffs must be published and you can view ours on the choice of tariffs page of this website. Because of the way electricity is 'delivered' there are regional variations in prices. Prices are only applicable via direct debit payment plans.
Q.What do I do if my supply is interrupted?
Exactly the same as you would do now. In the event that your power supply fails you should contact the Regional Electricity Company in your area. They are responsible for the maintenance of the power lines etc. in your neighbourhood, and ensuring that your power supply is maintained. The emergency number for your region is printed on your bill. Look up your region by entering your postcode below.
Q.How can you compete?
We can compete against existing electricity suppliers by keeping costs to a minimum, and in particular ensuring that prices are not loaded with the hidden cost of advertising and marketing.
Q.How can I be sure I'll get a reliable supply?
Don’t worry. The entire industry is regulated by OFGEM, which assures that customers of all electricity suppliers receive a reliable and uninterrupted supply. Both green energy uk and our license provider,
Opus Energy Limited, are required by law to comply with strict regulations that ensure customers get value for money and a reliable service. Because of the OFGEM (Office of Gas and Electricity Markets) regulation, even if an electricity company were to fail, your power supply cannot be cut off. You would continue to be supplied electricity from the National Grid, and you would be allocated to another electricity supplier and then can choose to stay, or change to another supplier.
Q.Am I tied into using green energy uk for three years?
No, as a domestic or small business user you can settle your account and change supplier at any time. If you do not remain with us for a minimum of three years from the switching date you will forfeit any shares you received on becoming a customer. Please see the customer shares page on our website or contact us if you want more details.
Q.What do I do if I move house?
You should notify us in the event that your supply or billing address changes. If you provide us with your new supply address we can continue to provide green electricity to your new home or business premises. If you move house within three years of becoming a customer, but continue to use green energy uk as your supplier, you will retain any shares that you received on first joining us.
Q.Can I have a quarterly bill?
Yes. Direct Debits are paid from your account every month, but we send you a bill each quarter to let you know how much electricity you have used and as a statement of your account. We offer quarterly billing in order to keep administration costs to a minimum.
Q.How do I know the monthly Direct Debit is set at the correct amount?
The monthly direct debit is based on the information that is sent to us on your Electricity Supply Contract. The monthly direct debit amount is reviewed after being a customer for 4 months, your account is then reviewed every 12 months. But if you have any concerns over the amount you can take a reading and we will review it at that time. One of the advantages of monthly direct debits is that it smooths out the cost of the more expensive winter months with the cheaper summer months.
Q.How do I check that the estimates on my quarterly bills are accurate?
Once you have joined, a meter reading is taken. Subsequent readings are done at least once a year. However, if at any time between readings you become concerned over the accuracy of the estimates, you can take a meter reading yourself, and send it to us. We will then review your estimates.
Q.What do I do now?
Click on the "Switch now" button below, where the joining up process is explained. It's easy. Just fill in the forms on line.Why not do it now?