We say what we mean and mean what we say.
We think you deserve great service not just from us but from all the parties that
form the energy network.
So we've set out the minimum standards you can expect from us, and them, in our
And if we fail – we’ll pay for it - literally.
To download a copy of our customer promise click here
Smart meter promise
Green Energy UK have signed up to the Which? No selling, Just installing smart meter
promise. This means we have pledged to our customers that we will not sell during
a smart meter installation. Our smart meter installers are not on sales related
commission and are not required to initiate any sales leads.
Knowing your rights
Please find below the current version of the Knowing your rights document.
The Citizens Advice consumer service
It's easy to get free, independent advice so that you "Know your rights" as an energy
consumer. You might want to get a better deal, find out how to make a complaint,
get advice about the quality of your electricity or gas supply, or ask for help
if you're struggling to pay your bills. To "Know your rights" visit www.citizensadvice.org.uk/energy for up to date information
or contact the Citizens Advice consumer service on 08454 04 05 06.