Switching over to green energy couldn't be easier! Just fill in the forms on our
website or download the forms
here. Alternatively you can switch over
the phone by ringing us on
0800 783 8851.
Okay, so here's the technical part. Electricity is delivered through the National
Grid, from wherever it is generated. Your green energy is not supplied directly
to your home but is fed into the National Grid, replacing traditional (brown) energy.
When you switch to green energy, we will buy green electricity on your behalf. As
more people opt to buy green energy, the supply of clean renewable energy available
on the National Grid increases and the demand for fossil fuel electricity diminishes.
Distribution via the National Grid ensures that we can offer the same guarantee
of uninterrupted supply, and that the reliability and quality of your electricity
remains constant, as regulated by Ofgem (Office of Gas and Electricity Markets).
You may not have heard of us before because we don’t advertise. This is actually
good news for you because by avoiding the huge costs of advertising we are able
to keep our prices as low as possible! But don’t worry no matter how big or small
your electricity company, we are all regulated by Ofgem, and your electricity is
delivered through the National Grid, guaranteeing you a reliable supply.
Whatever your query, our team will be happy to hear from you. Not only are we firm
believers in good-quality, human customer service, but we are also given regular
check-ups by Ofgem (the government body in charge of the energy industry) to ensure
we're looking after you properly. So, for problems about your electricity supply,
or the service you’re receiving, don’t hesitate to call
0800 783 8851.
We also offer all of our customers the chance to become a shareholder for free and
offer a loyalty bonus for customers who have been with us for over 3 years.
Digital single register meter
Write the numbers down as you see them from left to right ignoring the figure furthest
to the right marked 0.1 in the red section.
Digital dual register meter
The upper register
is the off-peak or night register and the lower is your normal-rate day meter. Record
the numbers from left to right ignoring the final figure marked 0.1
Read the dials from left to
right, ignoring the dial marked 1/10. When the pointer is between two numbers, always
note down the lower number, for example, if it is between 9 and 0, write down 9.
The easiest and most hassle-free way of paying for your bills is by Direct Debit.
We offer both variable and fixed monthly Direct Debits. Give us a ring on
0800 783 8851
if you'd like to discuss which would be best for you.
Firstly, if you really are using more electricity than you expected check what is
currently in use or any new appliances you have introduced since you last had a
bill, alternatively we may not have had a reading for some time and had to estimate
the amount of electricity you have used. If we get that wrong you may end up paying
too much or too little for your electricity. We don’t want to over or undercharge
our customers so we regularly ask our customers to send us a reading (at least once
a quarter) but you can send them as often as you like. Regular readings keep your
bill up to date so you only pay for the electricity you use.
Green gas is not currently available through the UK gas grid so currently the answer
There is a fair amount of hype and anticipation regarding the UK's ability to
accept biogas into the gas grid system.
If it can be done, there is the potential to heat half of the UK's homes with
Biogas from waste – something we know a thing or two about!
As a company that prides itself on only buying green energy, we can’t see the ethical,
moral or commercial benefit of supplying brown gas. That's not to say we don't
accept people use it, we just feel that until green gas is available in the UK,
we will stick to our values and supply only green fuel.
When we can offer gas which meets our green requirements, we'll do everything
we can to make it happen for our customers.
Here at green energy, we want green and renewable energy to become mainstream. So,
not only can our prices compete with other green utilities, but with the Big Six
'brown' suppliers, too. That way, we hope there'll be no obstacles to
making the switch.
You might be wondering how our prices can be so low. We've managed this by keeping
all of our costs to a minimum. In particular, we've made sure our prices are
not loaded with the hidden cost of advertising and marketing. We think our business
can speak for itself.
You should notify us in the event that your supply or billing address changes. If
you provide us with your new supply address we can continue to provide green electricity
to your new home or business premises. If you move house within three years of becoming
a customer, but continue to use green energy as your supplier, you will retain any
shares that you received on first joining us.
Sure. Direct Debits are paid from your account every month, but we send you a bill
each quarter if you are on a fixed direct debit to let you know how much electricity
you have used and as a statement of your account. We consider quarterly billing
to be greener as it saves on paper. If you want extra brownie points why not opt
for paperless e-billing and save using any paper whatsoever!
Once you have joined, a meter reading is taken. Subsequent readings are done at
least once a year. However, if at any time between readings you become concerned
over the accuracy of the estimates, you can take a meter reading yourself, and send
it to us. We will then review your estimates.
Don't worry. The entire industry is regulated by Ofgem, which assures that customers
of all electricity suppliers receive a reliable and uninterrupted supply. Green
Energy UK is required by law to comply with strict regulations that ensure customers
get value for money and a reliable service. Because of the Ofgem (Office of Gas
and Electricity Markets) regulation, even if an electricity company were to fail,
your power supply cannot be cut off. You would continue to be supplied electricity
from the National Grid, and you would be allocated to another electricity supplier
and could then choose whether to stay, or to change to another supplier.
In the event that your power supply fails you should contact the regional distribution
company in your area. They are responsible for the maintenance of the power lines
etc. in your neighbourhood, and ensuring that your power supply is maintained. The
emergency number for your region is printed on your bill. Look up your distributor
by entering your postcode below.
No, as a domestic or small business user you can settle your account and change
supplier at any time. If you do not remain with us for a minimum of three years
from the switching date you will forfeit any shares you received on becoming a customer.
Please see the free shares page on our website
or contact us if you want more details
Your initial direct debit is based on national average data. The monthly direct
debit amount is reviewed after being a customer for 4 months, your account is then
reviewed every 12 months. But if you have any concerns over the amount, you can
take a reading at any time and request a review. One of the advantages of monthly
direct debits is that it smooths out the cost of the more expensive winter months
with the cheaper summer months.
It's easy, click Switch below and join now.